Support | IPEVO

The VZ-R and V4K are designed to be used with our new software, Visualizer. Unfortunately, this means that Presenter does not support these models. Click here to find out more about Visualizer. 

Your computer might be missing the required language pack(s).

If you’re having a Windows 8 computer, please download and install the required language pack by going to PC settings → Time and Language → Add a language → Choose the required language → Options → Language options → Download language pack.

If you’re having a Windows 10 computer, please go to PC settings → Time and Language → Add a language → Choose the required language → Options → Language options → Speech → Download.

If you’re having a Mac computer and is running on OS 10.8/10.9, you’ll need to manually add the system voice for the respective languages in “System Preferences – Dictation & Speech” before reading aloud is possible.

Get the most out of your IPEVO document camera with the new and improved IPEVO Presenter software. As with the older version of Presenter, you are able to display the live video feed from your camera and send them to your projector for lessons and presentations. Plus, you can now enjoy more handy tools and customizations, such as incremental rotations, resolution, exposure, white balance, splitscreen, video recording and more. Here’s a brief introductory video to the latest Presenter software:
https://www.youtube.com/watch?v=aK8E2e0MLIE 

1. Make sure two IPEVO doc cams are connected and recognized by the system.
2. Press Ctrl+N hotkey to launch a new Presenter window.

If no live image appears in the second window, please try different USB ports. The two doc cams must be plugged into different USB ports and cannot be used on the same USB hub. If your computer spec barely meets the system requirement of IPEVO doc cams, you may not be able to use two IPEVO doc cams at the same time.

Please do not attempt the following when recording video using Presenter.

1. Press Ctrl+Alt+Del combination.
2. Change desktop resolution settings.
3. Launch full screen software like games.
4. Launch screen saver.
5. Turn off monitor.

Doing any of the above may cause the recorded video to be overwritten and result in an incomplete video file. Please note that some monitors may be automatically turned off after a certain period of time. You can change the setting in Power Options under Control Panel.

It is a false alarm. Please click on "Recover malicious file" to complete the download, or try to download the software using a different browser. You can then scan the file with your anti-virus software if you are still concerned.

The latest version of Presenter supports 7 languages: English, French, German, Spanish, Japanese, Simplified Chinese and Traditional Chinese.

IPEVO Presenter is specifically designed for the IPEVO family of document cameras, and it's packed full of features to help you get the very most out of your camera. Helpful tools include: Live View, which delivers immediate real-time video from your IPEVO camera; a Video Recording function for the live feed; Review Mode for snapshots and video management; Custom and Automatic Exposure; Continuous and One-click Focus; and much more.