• Make sure your device is within the effective range of iZiggi-HD. Your device should stay within 10m (33ft) of iZiggi-HD. • Check to see if multiple devices are viewing iZiggi-HD. If so, please have only one device using the Live View of iZiggi-HD. Or, consider lowering the resolution setting. • Restart iZiggi-HD and check the Live View again.
• Go to the Internet Connection page and click the “Refresh Network List” button. See if your network name appears. • Shut down the device and restart. Search for your network after restarting. • Make sure your Wi-Fi router is set to 2.4GHz. iZiggi-HD does not support Wi-Fi on 5GHz.
• Make sure the camera is connected to the USB port of iZiggi-HD’s base. • Make sure your device is connected to iZiggi-HD via Wi-Fi. • Shut down the device and restart. • Unplug the camera and then reconnect its USB cable to the base. • Please check if the WiFi icon appears on the top left corner of iPad. When it does, exit and re-launch IPEVO Whiteboard.
Yes, you can. But different browsers process the Live View of iZiggi-HD differently and may result in various compatibility issues. It is recommended to use Live View on IPEVO Presenter or IPEVO Whiteboard for the best Live View experience.
Follow the steps on Pages 8 to access your iZiggi-HD settings. Select “Advanced Settings.” From there, go to Wired Network Setting > Mode > Fixed IP Address. Enter the IP Address, Subnet Mask, Default Gateway and other settings in their respective fields, and click OK.
Due to bandwidth and system limitations, we recommend using only one device at a time to display iZiggi-HD’s Live View. Using 2 or more devices displaying iZiggi-HD Live View may result in laggy or freezed video due to insufficient bandwidth or system resources.
You can reset the SSID and password by resetting iZiggi-HD to its default settings. To do so, press the reset button with a pin or paper clip. The “WIFI” LED will blink orange, indicating iZiggi-HD is resetting. Reset is complete once the “WIFI” LED turns green. You can then connect and log in to iZiggi-HD using the default information. The default SSID and password can be found on the label at the bottom of iZiggi-HD.